The Elizabeth City Area Chamber of Commerce, Arts of the Albemarle and College of The Albemarle Small Business Center invite you to attend the following customer service seminar designed with you in mind!
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Customer Service: The Disney Experience
Tuesday, May 18, 2010 4:00 pm - 7:00 pm
$15 chamber members/$20 non-members
Refreshments included - Pre-registration required
Call: 252.335.0821 ext. 2231
Arts of the Albemarle, Maguire Theatre, Downtown Elizabeth City, NC
Presented by
JOHN FORMICA
(a.k.a. - “The Ex-Disney Guy”)
“America’s Best Speaker on Making Magical Results in Your Business!”
Have you ever wondered how the Walt Disney World Resort® continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Service?
If you could run your business and create a customer focused culture for your staff like Disney what would it look like? Do you have a plan to build customer loyalty and compete with other tourism markets in the US and make your hospitality community stand out when people choose to visit or vacation?
John is known throughout the US as the “Ex-Disney Guy”. He will share his incredible experiences and proven Disney success strategies to help your tourism market create a “Magical” Customer Experience and Culture. You will learn best practices that can be applied right away to heighten your market profile, beat out your competition and lead the way in this challenging tourism economy. Your leaders, team, staff and audience will be inspired and empowered to achieve extraordinary “Magical” Results!
“Elevating Leaders, Teams, and Communities to Achieve Magical Results!”
www.johnformica.com
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